Return Policy

Return Policy

At FineSvit, we want you to be satisfied with your purchase. Please read the information below before requesting a return. This policy applies alongside any mandatory consumer rights under applicable law, including EU and Polish consumer protection rules.

1. Right to withdraw from an online purchase

If you are a consumer in the European Union, you generally have the right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason, subject to legal exceptions. To exercise this right, contact us within the withdrawal period and clearly state that you wish to withdraw from your order.

2. Sealed perfumes and hygiene-related exceptions

For health protection and hygiene reasons, the right of withdrawal may not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery, where the legal conditions for this exception are met. If you are unsure whether your item is eligible, please contact us before opening or using it.

3. Damaged, defective or incorrect items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible, preferably within 48 hours of delivery, so we can investigate and help resolve the issue quickly. This request for prompt notification does not limit any mandatory rights you may have under applicable law.

Please include the following information and evidence:

  • Your order number and a short description of the issue.
  • Clear photos of the product and the damage or defect.
  • Photos of the inner packaging and outer shipping box.
  • A photo showing the product together with the shipping label.
  • For a product defect, photos of the front of the product, barcode and batch/lot code; if the defect cannot be clearly shown in photos, please include a short video where possible.

4. How to request a return

Please email us at svit2137@gmail.com with your order number, the reason for your request and any relevant photos or documents. Please wait for our instructions before sending an item back, so we can confirm the appropriate return procedure and address.

5. Condition of returned goods

Where a return is permitted, please pack the item securely and include all accessories and packaging received, where applicable. Please handle goods only as much as necessary to establish their nature, characteristics and functioning. We may be entitled to account for any diminished value caused by handling beyond what is necessary to inspect the goods, as permitted by law.

6. Return shipping

Unless the item is faulty, incorrect, or applicable law requires otherwise, the customer is responsible for the direct cost of returning goods when exercising the right of withdrawal, provided this has been communicated as required by law. If we sent an incorrect or defective item, please contact us before arranging a return so we can advise on the next steps.

7. Refunds

Where a refund is due, it will be processed in accordance with applicable law. For a valid withdrawal, refunds are generally made within 14 days after we are informed of your decision to withdraw. We may withhold the refund until we receive the goods back or you provide evidence that you have sent them back, whichever occurs first, where permitted by law. Refunds will normally be made using the original payment method unless otherwise agreed.

8. Order cancellations

If you wish to cancel an order before it has been dispatched, contact us as soon as possible at svit2137@gmail.com and include your order number. We cannot guarantee cancellation once an order has entered processing or has been handed to the carrier. Your statutory rights remain unaffected.

9. Contact

For return, withdrawal, damaged-item or order-cancellation requests, contact us at svit2137@gmail.com and include your order number.

This policy is intended as general information and does not exclude or restrict any consumer rights that cannot legally be excluded or restricted.